Contacts
We are at your disposal to accompany you through every stage of your purchase. Whether you need product information, order assistance, or post-delivery support, our team will be happy to help you with expertise and care.
WRITE TO OUR TEAM
Customer Service
For assistance with orders, shipping, payments, returns, or any inquiries regarding a purchase you have already made, you can contact our Customer Service.
E-mail: customercare@italianradical.design
Customer Service Hours:
Monday to Friday, from 9:00 AM to 6:00 PM (CET), excluding public holidays.
We are committed to responding to all inquiries as quickly as possible, generally within 1-2 business days.
General Information
For general inquiries, product information, availability, finishes, or about the online shop, you can write to us at:
E-mail: shop@italianradical.design
Before Contacting Us
To help us provide you with faster and more effective assistance, please provide the following, if available:
- the order number;
- the first name and surname used for the purchase;
- a brief description of your request;
- any photographs, in case of reports related to the product, packaging, or delivery.
Pre and Post Sales Support
Our team is at your disposal both before purchase, to help you choose the right product and provide all the necessary information, and after delivery, to offer support and assistance should you need it.
Our goal is to guarantee you a simple, transparent shopping experience that lives up to the quality of the brands we represent.
Send us your request
Fill in the form below, indicating your order number for any inquiries regarding your purchase. We will reply as soon as possible.
Frequently Asked Questions
GO TO ALL FAQSHow can I place an order?
You can purchase directly online by selecting the desired product, adding it to your cart, and completing the checkout process by following the instructions.
Are the products original?
Yes. All products available in our shop are original and come directly from the brands Gufram, Memphis, and Meritalia®.
Are the products made to order?
Many of our products are made to order. For this reason, production times may vary depending on the model and availability.
Do the images accurately represent the product?
Photographs are taken to represent the product as accurately as possible. Any color differences may depend on the settings of the device used for viewing or on the natural characteristics of the materials and finishes.
What payment methods do you accept?
We accept Visa and Mastercard credit and debit cards, as well as Apple Pay, Google Pay, and Shop Pay.
Which countries do you ship to?
Delivery times depend on product availability and shipping destination. The times indicated in the product sheets are approximate.
What are the delivery times?
The photographs are taken to represent the product as accurately as possible. Any color differences may depend on the settings of the device used for viewing or on the natural characteristics of the materials and finishes.