Frequently Asked Questions (FAQ)

You can purchase directly online by selecting the desired product, adding it to your cart, and completing the checkout process by following the instructions.

Yes. After completing your purchase, you'll receive a confirmation email with an order summary. You'll receive a second email when your order ships.

If your order hasn't been processed yet, please contact our Customer Service team as soon as possible. We'll do our best to fulfill your request.

Yes. You can make purchases as an individual user or as a business by entering the required billing information during checkout.

Yes. If you'd like an invoice, please enter your billing information during checkout. Once the tax document has been issued, it will not be possible to change the header.

Yes. All the products available in our shop are original and come directly from Gufram, Memphis, and Meritalia®.

Many of our products are made to order. Therefore, production times may vary depending on the model and availability.

Availability is shown on each product page. Should there be any changes in production or delivery times, our Customer Service will inform you promptly.

Photographs are taken to represent the product as accurately as possible. Any color differences may be due to the settings of the device used for viewing or the natural characteristics of the materials and finishes.

Yes. Each product sheet contains the main technical information, including dimensions, materials, and available finishes.

Yes. The product comes with its own certificate of authenticity.

Limited-edition products are identified by a sequential number, which appears both on the certificate of authenticity, where applicable, and on the product itself. This numbering certifies its limited series and guarantees its authenticity.

Absolutely. Our Customer Service team is available to provide you with information about products, finishes, availability, and delivery times.

We accept Visa and Mastercard credit and debit cards, as well as Apple Pay, Google Pay, and Shop Pay.

Yes. All payments are handled through Shopify Payments with security and encryption systems that comply with the highest international standards.

We ship to Italy and the European Union. During checkout, you can check if this service is available for your country.

Delivery times depend on product availability and shipping destination. The times indicated on the product pages are indicative.

Once your order has been handed over to the carrier, you will receive an email containing a link to track your shipment.

Whenever possible, products are assembled before shipping. If simple assembly is required, you'll find all the information on the product sheet or inside the packaging.

Any additional services depend on the destination and product type. For specific needs, please contact our Customer Service before purchasing.

Yes. All orders are carefully packaged with suitable materials to ensure maximum protection during transport.

If the packaging shows visible damage upon delivery, we recommend signing with reservations and contacting our Customer Service as soon as possible, attaching photographs of the package and the product.

If you purchased as a consumer, you can exercise your right of withdrawal within the timeframe established by current legislation, except in cases excluded by law, such as custom-made or personalized products.

Please contact our Customer Service team with your order number. You'll receive all the necessary instructions.

Once the product has been received and verified, the refund will be made using the same payment method used for the purchase, within the timeframes established by applicable law.

Yes. All products are covered by the legal guarantee of conformity provided for by current legislation.

For any product or order-related questions, please contact our Customer Service team, including your order number and a description of your request.

For any product or order-related questions, please contact our Customer Service team, including your order number and a description of your request.

Each product has specific characteristics based on the materials used. We recommend always following the manufacturer's care instructions to maintain quality, functionality, and longevity.

Information on care and maintenance is provided in the documentation supplied with the product for Gufram and Memphis.

You can contact us using the form in the Contact section of the website or at the email address provided on the same page.

We strive to respond to all inquiries as quickly as possible, typically within 1-2 business days.

Yes. Our team is available to help you choose the product that best suits your needs and to provide you with all the information you need before purchasing.